“Hi there Rob and Brian, Andy and Lynda here, just wanted to say that it has been a pleasure dealing with you both. The lunar lexon si we purchased from you is great, considering it was chucking it down of rain on our journey up from Clacton on Sea on the day we came to view. Nothing seemed too much trouble, explaining how things worked and any issues i might have had were soon remedied, plus getting the caravan delivered was great as it gave me a chance to source a better towcar. Its a shame there are not more people out there that run their businesses like you do. Would not have a problem recommending you to anyone.” Andrew & Lynda White. Clacton on Sea, Essex
“Hi Rob & Brian. The wife and I would like to thank you for all the help you have given to us with the motor home that we purchased from you this year.
We think that the service that you give to your customers is second to none and we wish all business could give service satisfaction like you have .
We are in no doubt that we would buy our next motor home or caravan from you when we need to.
Thank you again, Chris & Jeff Bolton, Herne Bay, Kent
“First of all thank you for the kind and compassionate service you have shown me in the sale of my son’s caravan. I have read the many reviews on your website and they are very heart warming and now I know them to be true. I can only wish you every success in the future.” Janet Hewett-Pelling, Faversham
“Hi Brian Hi Rob, First of all a big thank you to you both for the wonderful service you gave Myself and Sue on Saturday when we came down to collect our new Esterel folding caravan. The journey home was much better than I thought due to the caravan being so easy to tow, both Sue & I are looking forward to many happy holidays with our new toy. The service and assistance you gave us could not be bettered and I really wish more companys’ would take the same amount of care and trouble you take with customers.
I have absolutely no hesitation in recommending R&B Caravans to anybody who is looking for a new motorhome or caravan, and indeed have already started telling people just how good a company you are. Both Sue & I wish you both every success for the future, and may R&B Caravans go from strength to strength. Very best wishes to you.” Dave & Sue Picard (St. Albans)
P.S. If you wish to use any/all of this letter in your advertising, please do so, I stand by every word.
“Dear Brian and Rob we would like to say a big thank you, for all the help and advice you gave to us when we decided to buy our swift challenger from you the other week, as it was the first caravan we had had for a few years you both took an interest and listened to our needs which we were very grateful for. We have spent two long weekends away already in it and we are very pleased with it, already planning more away days with it .” From Mr and Mrs Richardson from Canterbury, Kent
“We would both like to thank Rob + Brian for the help in selling our caravan (bought from another dealer) so quickly which enabled us to clear the credit on it. The service they provided with no cost to us was 1st class and I can only say that should we in the future decide to buy another caravan or motorhome it would be from R+B. So should anybody be looking to buy one or the other, or just looking for some good advice on caravans or motorhome, then go to R+B Caravans for a no pressure friendly service. Good luck to your business in the future. Regards Colin + Helen, Dover Kent
“Dear Brian and Rob, Steve and I would like to thank you both very much for offering us such a great service. You were really helpful when we purchased our Motor Home from yourselves and did all that you could to help us. When we decided to sell our Motor Home due to us not using it as much as we liked to, you once again did all you could to help us and help sell our Motor Home. You have always been true to your word and have done your best to help and advise us. Thank you very much. We will always speak well of you both and recommend you to friends and family. Carry on the great work that you both do. Kindest Regards.” Steve and Genette Hawkins, Sittingborne, Kent
“I’m so sorry for not emailing sooner but I’m not sorry to say it’s because we just haven’t stopped going out in our new caravan !!!! We just love her so much and have had so much fun already. The next trip away is already booked for the May bank holiday. We have discovered that it’s not about how many miles away from home you are it’s about just being able to get up and go. Whether it is 5 minutes down the road or 250 miles from home, it’s just being away just fantastic. I do have one complaint ……. My face hasn’t stopped hurting from smiling so much!!! A huge thank you to you both.” Sam and Claire Hall, Whitstable, Kent
“We first met Rob of R and B Caravans on the Knaus stand at the NEC Caravan show in October. We were impressed by the Knaus Sudwind and we were equally impressed by the professional way in which Rob dealt with us. From then on we have been kept fully informed of progress until the final collection this week. This was the fourth caravan we have bought and was by far the most professionally handled deal. The handover was thorough, although it was wet, and everything we asked about was explained. During the course of the handover we met Brian, Rob’s partner, and Graham the engineer. Both were equally friendly and thorough.
On completion Rob led us to the Camping and Caravan Club site at Canterbury where he had arranged a stay for us to try things out – a welcome touch – having come from the Midlands to collect the van. On arrival we discovered we had left the folder of handbooks at Herne Bay. Rob offered to go back and collect the folder for us which he duly did. We both appreciated the chocolates and fizz – a lovely touch.
Our experience with R and B has been a very positive one. If only all sales deals were as positive. Best wishes for the future.” Janet and Stephen. November 2015
Thank you for all your help and advice. We are delighted with the Weinsberg, very impressed with the quality and it makes an excellent starter set up for older first timers like us. We very much appreciated your generous provision of extras to help us on our way and the time you devoted to making sure everything was ok. Our next trip in January will be to Brighton but we plan to visit Canterbury again and look forward to dropping in to see you.
Mr Wild, Beverley, Yorkshire
“We bought our Knaus Starclass 690 through R&B Caravans who are based at Herne Bay in Kent. As Kent is over 250 miles from where we live I was rather worried about after sales service. I’ve contacted Rob and Brian (R&B) 3 times since to ask how to do certain things as the Knaus is totally different to our old Vanmaster. Both of them are truly amazing. In this day and age customer service like they provide is extremely rare. If you’re looking to change your caravan consider a Knaus they really are fantastic and R&B Caravans should be your first call. You certainly won’t regret it”.
Mr Roger Williams, Biddulph, Stoke on Trent